We have a flat rate depending on the total amount of the order
$1 – $49 = $4 Shipping
$50 – $99 = $7 Shipping
$100 – $149 = $10 Shipping
$150+ = $16 Shipping
Heavy items, packages, and Float Boats may have additional shipping costs but we will contact you about this once order is placed.
Shipping NZ wide normally takes 1-5 working days.
We endeavour to use the quickest & most reliable shipping company available. By signing the courier docket you are confirming you received your package in satisfactory condition. If you are unsure, do not sign for your parcel & check the contents.
Customer satisfaction is number one priority. If you are not entirely satisfied with your purchase please return in same condition as when purchased with all paper work within 2 weeks and we will replace or exchange. Shipping charges are not refundable and the full amount of shipping costs by us will be taken from your credit. We do not offer refunds due to changing your mind. We offer exchanges or shop credit.
No returns are accepted on goods returned in used condition unless already organised with us.
We accept exchanges on full priced items only as long as it is in ”brand new” condition. We do not accept returns on used or damaged gear as well as ‘SALE’ or ‘CLEARANCE’ items which are a final sale.
Please note that the return courier expenses will be at your cost to swap sizes. Items can only be returned within 2 weeks of purchase.
Please dry your wetsuit before sending it into us. We do not accept or repair wet wetsuits
When returning wetsuits or any other neoprene products please ensure these are packed loosely. If they are returned to us folded, crushed & creased this will void your warranty. A loose bag or box is ideal.
This also applies to any fragile items you are wanting to return. If they are not packed sufficiently and are returned to us damaged this will also void your return. If you have questions about returns or need help finding a suitable courier company please contact us & we will be happy to help.
If you have made an order with us but would like to cancel it, give us a call and we will do our best to remedy the situation.
If your order has already been processed or shipped, we are unable to make any changes or cancel your order.
Occasionally, orders are cancelled by our system due to processing reasons, including:
•Products are unavailable
•We have problems processing your payment information
•We can’t ship to the address you gave us
If your order is cancelled by us, you’ll receive an e-mail or phone call which will explain the reason for the cancellation.
At that time you can contact us to try and solve the problem.
You will be credited for cancelled products and any related ship charges.
Please contact us for the return address and to confirm your order return.
Contact us at tina@divecentre.co.nz for questions related to refunds and returns.
